Frequently Asked Questions


General Information

RadiantCash is a member of both the Native American Financial Service Association (myNAFSA.org) and the Online Lenders Alliance (onlinelendersalliance.org) and adheres to the best practices concerning internet lending. We also recommend our customers take advantage of personal financial literacy education through organizations such as the Community Financial Education Foundation (CFEF) through their My Starting Point (mystartingpoint.org) program or through Clarity Services with their Clarity for Consumers (clarityforconsumers.com) program.
Yes, RadiantCash is in compliance with all applicable consumer finance Tribal and Federal laws that govern installment loans.
RadiantCash believes in innovation and providing customers with a superior customer experience. All of our terms are clearly disclosed and we work with you to make sure you remain a customer. We also offer many ways to save on finance fees and earn rewards for good financial behavior.
We are not like other lenders where we will tell you “Bad credit 100% ok!” We believe you should be able to afford the loan, and we will check to see if you really can afford to make our interest payments (this is our “Suitability Test” – is the loan suitable for your current financial situation?). Remember, our loans are still a high-cost form of financing. We will look at your banking history (including balance checks through third parties), we will verify your employment and then will make a creditworthiness judgment based on the facts together on affordability and suitability. As long as those things are good to go, we will work with you! We do not discriminate against anyone for any reason.
The Lac Du Flambeau band of Lake Superior Chippewa Indians regulate consumer lending through the LDF Business Development Corporation. The Tribe proscribes strong controls on how loans can be made. The Tribe’s regulation is nearly identical to the requirements of applicable Federal consumer finance laws.

Tribes are like States in the eyes of the United States Constitution. Tribes derive their sovereignty from treaties made directly with the United States; specifically, sovereignty is derived from the Indian Reorganization Act of 1834 among others. According to BIA.gov, “Article 1, Section 8 of the United States Constitution vests Congress, and by extension the Executive and Judicial branches of our government, with the authority to engage in relations with the tribes, thereby firmly placing tribes within the constitutional fabric of our nation. When the governmental authority of tribes was first challenged in the 1830's, U. S. Supreme Court Chief Justice John Marshall articulated the fundamental principle that has guided the evolution of federal Indian law to the present: "That tribes possess a nationhood status and retain inherent powers of self-government.”

Now that we’ve brushed up on our history, let’s talk about RadiantCredit as a Tribal Lending Entity. By doing business with RadiantCredit online, you are virtually conducting a financial services transaction on Tribal Reservation under the laws of the Tribal Council of Lac Du Flambeau Band of Lake Superior Chippewa Indians. RadiantCredit is incorporated under the laws of the Tribe, as an economic arm of the Tribe. Proceeds from lending businesses are used for Tribal education and development initiatives.

Just like other online merchants, the Tribe has a right to offer innovative financial services from its territory to consumers in an arms-length contractual manner to citizens of the United States.
Yes. RadiantCredit is compliant with all applicable consumer finance Federal Laws of the United States of America.
RadiantCash does not comply with State Laws. A Tribe has the same powers as a State under the U.S. Constitution – both are governments. In fact, Congress and the Department of the Treasury has elaborated that the Dodd-Frank Act "[e]mpower[s] tribal governments... to enforce the [CFPB]'s rules in areas under their jurisdiction, the same way that states will be permitted to enforce those rules.
If you feel there is a discrepancy between the consumer loan agreement and the treatment of your loan, please call 1-855-572-3227 or email us at complaints@radiantcash.com.

If you believe you need to escalate the issue even further, please call the Tribal Consumer Hotline at 1-855-588-8100. You can email the Tribal Consumer Finance Hotline at tribalhotline@radiantcash.com.

We will do our best to rectify the situation if there was any mistake made by us, our staff, or our vendors who provide important services in connection with our loans.
You have the right to file disputes to the Tribal Council. That said, we advise customers to contact us first at complaints@radiantcash.com – we have a professional Dispute Resolution process. We believe 99.9% of disputes can be resolved amicably even before going to Tribal Council.

You do however give up the right to sue RadiantCredit in a state court. You are also effectively waiving your right to trial by a jury.

The dispute resolution mechanism is how you can contest any part of the loan agreement once you enter it. But don’t worry, our trained dispute resolution team will work with you to first find an amicable resolution or settlement. We love our customers and want you to only think of us when requiring certain financial products.
RadiantCredit is owned by the Tribe, which is a federally-recognized American Indian Tribe and enjoys governmental sovereign immunity. Because RadiantCredit and the Tribe are entitled to sovereign immunity, you will be limited as to what claims, if any, you may be able to assert against the Tribe and RadiantCredit. To encourage resolution of consumer complaints, any complaint may be submitted by you or on your behalf to the Tribe for review as described in the dispute section.

Loan Information

We offer consumer installment loans often used to cover unexpected emergencies. These loans are not intended to meet long-term financial needs.
Installment loans allow you to make scheduled payments that will stay at the same manageable amount over the life of the loan. Our installment loans pay down a portion of the principal balance with each payment.
Up to $1,000. (Contingent upon a creditworthiness judgment based on the facts together on affordability and suitability.)
APR is the abbreviation of Annual Percentage Rate. This is the actual cost of borrowing money, expressed in form of a yearly measure to allow consumers to compare among several lenders. All lenders are required to disclose their price per loan based on APR. APR was designed as a method to allow consumers to evaluate a loan product over the course of a full year or 365 days. Our consumer installment loan is typically designed to be repaid over a period of 5-10 months. Therefore, the actual interest you are paying is less than the stated APR. We make sure the APR is stated clearly and is individually calculated for each loan to adhere to federal government guidelines. Please consider the APR rates of other installment loan lenders, as we feel we have a competitive edge with our loan pricing. All of the specific terms outlined here are presented in greater detail in the Loan Agreement presented to customers prior to agreeing receipt of the loan, along with an option for customers to deny any offer prior to completion of loan agreement.

Our APR varies based upon varying factors of each loan. Different factors could include the amount in which you borrow and the frequency of your pay dates. The actual terms, rates, annual percentage rates (APRs), or fees associated with the loan you may receive will be fully disclosed in detail in your proposed loan agreement. By way of example, our APR can range between 36% and 690%. We reward good financial behavior with invitation to our RadiantClub program.
You will hear from us within one (1) business day or sooner upon receiving the necessary information. We will contact you with a loan offer or email you for missing information. Please be advised, we are closed on weekends and holidays.
You will receive an email notification once your application has been approved. If denied, you will receive a notice by e-mail. You may also log into your account via our website to check the status of your application.
If you chose to have your loan proceeds deposited electronically into your bank account (ACH) and all information is received by 4:00 p.m. central standard time and can be verified, you will generally receive your money on the next business day.
Installment loans can be repaid at any time without penalty. Contact our customer service department if you wish to repay your loan early and one of our knowledgeable and friendly loan managers will assist you.
You have the right to cancel your loan by 4:00 pm central standard time of the next business day immediately following the disbursement date. Please contact our customer service department Monday through Friday from 8:00 a.m. through 7:00 p.m. eastern standard time excluding holidays by telephone at (855)-723-9935 to discuss your options.

Payment Information

If your loan proceeds are deposited electronically into your bank account (ACH), payments can be debited from the checking account that you provide on the loan application. You can also choose to repay your loan via cashier’s check, or money order. If you choose to make your payments directly, payments must be mailed to our office and received by your payment date. If a payment is not received by the scheduled payment date, the account may incur a late fee as provided for in the loan agreement.
Please contact our customer service department Monday through Friday from 8:00 a.m. through 7:00 p.m. eastern standard time excluding holidays by telephone at (855)-723-9935 and ask for your loan documents. They will be sent to you via email in PDF format.
Our customer service department is available to speak with you Monday through Friday from 8:00 a.m. through 7:00 p.m. eastern standard time excluding holidays by telephone at (855)-723-9935. You may also contact RadiantCash via email at support@radiantcash.com or via regular mail at PO Box 1183, Lac Du Flambeau, WI 54538.
We understand that life is unpredictable and from time to time you may miss a payment. If you miss one payment but have a history of making other payments on time, we will waive the late fee on a one-time basis as a way to say “thank you” for being a good customer. If you work with us, we will work with you.

A $25 late fee (per late installment payment) will be charged after a payment is 5 days late (unless a make up payment has been made within the 5 day time frame).

A $30 NSF fee will be charged. of the customer is paying by check, the NSF fee will be charged if the payment has not been posted within 3 days of the payment due date. If the customer if paying via ACH, the NSF fee will be charged the same day as the missed payment.
We will work with you to make sure you are able to pay back the loan. We report payment history to the credit bureaus and want to make sure you are able to access the loans you need. However, we know life happens so if you need help setting up a payment plan, please call one of our friendly loan managers at 1-855-572-3227.

However, if you fail to work with us on adjusting the loan and setting a payment plan, we will suspend your account and access to our loans. We will also be forced to report to several credit bureaus about your non-payment or refusal of payment. Please take this very seriously, as this will hurt your chances of getting credit from other lenders in the future. We will also be eligible to contract outside collection agencies (compliant with FDCPA).

Online Account Access

We use the highest industry standards of encryption to protect your data. We constantly test our system for vulnerabilities against hacks and other malicious virus attacks. We make all customers create a secure login to access loan documents (most other lenders don’t do this, so be careful where you apply!)
Yes, you can email us at support@radiantcash.com any time with changes. You can also make changes under My Account by logging in with your email address and password on file.
At the moment we only accept traditional valid checking accounts. The checking account must be registered under your name and cannot be a family member’s, a partner’s, or a friend’s. We do not currently accept prepaid card accounts.
Please check your “SPAM” or “Junk” folder. If you still do not see it, please email us at support@radiantcash.com.

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